GoTravelhome logo
menu
Adults
Children < 18 y

Securities and guarantees

ANVR travel conditions

GoTravelhome, part of Travelhome B.V. (KvK nr. 30147625), is a member of the General Dutch Association of Travel Companies (ANVR nr 05744) and of the association of ANVR tour operators. This association maintains strict standards for membership and promotes the quality of trips and information about them. The trips on this website are offered under the ANVR Travel Conditions (Travel and/or Booking Conditions and/or Linked Travel Package Conditions) which apply to all offers on this website unless expressly stated otherwise. Click here to read and save the ANVR Travelers' Conditions and other important information. The ANVR Travelers' Conditions (Travel Conditions and/or Booking Conditions and/or Linked Travel Package Conditions) apply to every booking. You will receive these conditions upon booking, including the conditions for changes and cancellation, the procedure for complaints and disputes and other rights, obligations and important ANVR information.

Stichting Garantiefonds Reisgelden

GoTravelhome, part of Travelhome B.V. (KvK no. 30147625) is affiliated with SGR. You can check this via SGR. Within the limits of the SGR-guarantee arrangement(www.sgr.nl/garantieregeling) the trips published in this program/on this website (bold what is applicable) are covered by the SGR-guarantee. This SGR guarantee means that the consumer is assured that his prepaid travel money will be refunded if the other party cannot fulfill the agreed performance due to financial insolvency. Insofar as the agreement includes transportation and the destination has already been reached, the return trip will be taken care of.

Calamity Fund

GoTravelhome, part of Travelhome B.V. (Chamber of Commerce no. 30147625) is affiliated with the Travel Calamity Fund Foundation. The guarantee of the Calamity Fund means that you, as a traveler who participates in a trip to which the guarantee applies, will receive: - (part of) your travel sum back if we cannot execute the trip or cannot execute it in its entirety due to a calamity; - the necessary additional costs will be reimbursed if we have to make changes to the trip due to a calamity or if we have to repatriate you early. A disaster is defined as an abnormal event caused by acts of war or natural disasters.

View the general travel conditions + ANVR 2024

Privacy Policy


GoTravelhome is part of Travelhome BV.

Travelhome BV attaches great importance to the protection of your personal data. In this Privacy Policy, we want to provide clear and transparent information about how we handle personal data.
We do everything we can to ensure your privacy and therefore we handle personal data with care. Travelhome BV observes in all cases the applicable laws and regulations, including the General Data Protection Regulation. This means that we will in any case:

  • Process your personal data in accordance with the purpose for which they are provided, these purposes and types of personal data are described in this Privacy Policy;
  • Processing your personal data is limited to only those data that are minimally necessary for the purposes for which they are processed;
  • Asking for your explicit consent if we need it for processing your personal data;
  • Have taken appropriate technical and organizational measures to ensure the security of your personal data;
  • Not pass on personal data to other parties, unless this is necessary for carrying out the purposes for which they were provided;
  • To be aware of your rights regarding your personal data, to make you aware of them and to respect them.


As Travelhome BV we are responsible for the processing of your personal data. If you have any questions after reading our privacy policy or wish to contact us, please use the contact details at the bottom of this document.
Processing of personal data of customers or suppliers
Personal data of clients or suppliers are processed by Travelhome BV for the following purposes:

  • Organizing the trip;
  • Communication about the assignment and / or invitations
  • Carrying out or issuing an order.


To make a booking you will be asked for personal information. We use the personal information you enter only to provide the service, deliver the travel product in question or inform you about travel products in the future.
In order to best provide the service and travel product it may be necessary to make your personal data available to our suppliers or third parties, who provide the final products and services you have booked with us. We will never provide your personal data to individuals or companies for commercial exploitation without your consent.
When you travel abroad, we may be required, by government authorities at our destinations, to provide and process your personal data for border control, immigration, security, anti-terrorism and other purposes deemed appropriate. Even if the provision of data is not mandatory, we may decide to assist government agencies anyway.
During the booking process, you will be asked to provide home contact information. We assume that you inform the people staying at home yourself that we hold their data and will only use it in case of an emergency.

Basis for this personal data is:

  • The agreed order;

For the above purpose(s) GoTravelhome can ask the following personal data from you:

  • First name;
  • Insertion;
  • Last name;
  • Gender;
  • Date of birth;
  • Phone number;
  • E-mail address;
  • Address information;
  • Home phone number;
  • Passport copy

Your personal data will be stored by Travelhome BV for the above mentioned processing(s) for the period:

  • For the duration of the agreement and then only in the financial administration for up to 7 years.

Minors
We only process personal data of minors (persons under 16 years) if written permission is given by the parent, guardian or legal representative.

Processing of personal data of newsletter subscribers
Personal data of newsletter subscribers are processed by Travelhome BV for the following purpose(s):

  • Informing the person through news announcements.

Basis for these personal data is:

  • The newsletter subscription form or registration via the offer request form.

For the above purpose(s), Travelhome BV may request the following personal information from you:

  • First name;
  • Insertion;
  • Last name;
  • E-mail address.

Your personal data will be stored by Travelhome BV for the above mentioned processing (s) for the period:

  • During the period that one is subscribed. You can, if desired, easily unsubscribe via the newsletter.


Security

We have appropriate technical and organizational measures to protect your personal data against unlawful processing, for example, we have taken the following measures;

  • All persons who may know your information on behalf of Travelhome BV are bound to secrecy.
  • We have a username and password policy on all our systems;
  • We pseudonymize and ensure the encryption of personal data if there is reason to do so;
  • We regularly test and evaluate our measures;
  • Our employees are informed about the importance of protecting personal data;
  • We have processing agreements in place with third parties;
  • All our websites are secured with an SSL certificate.

Inspection, correction and deletion of personal data

We are responsible for data processing. If you wish to inspect, correct and/or delete your personal data, you can do so at service@gotravelhome.com.